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Inspection report

Date of Inspection: 20 October 2011
Date of Publication: 8 November 2011
Inspection Report published 8 November 2011 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

The provider has ensured that people using the service experience safe and appropriate care, treatment and support, meeting their needs and respecting their rights.

Overall, we found that County Pathology Ltd was meeting this essential standard.

User experience

to any people using the service. We therefore carried out telephone discussions with people a few days after our visit.

People fed back to us very positively about the services, indicating that staff were friendly and prompt in dealing with their specific needs. Information related to blood sampling was provided and test results were made available very quickly. One person indicated that the results of tests were available by the time they returned to their appointment at a nearby care provider.

We were told that appointment times were met and that there were no delays. Information provided was said to be suitably detailed, with explanations given clearly when required.

Other evidence

We were provided with a copy of the service user guide and noted that this had information about the services provided and guidance on blood tests available, including information on the need to fast prior to tests and the duration for this.

Staff who spoke with us indicated the measures that they took to ensure that people coming to the service felt safe and had their immediate needs taken into account. This included the care of people who attended the clinic to have blood samples taken. Explanations of the procedure would be provided and advice on the availability of results.

We were told that there are no care records but that requests for tests are accompanied by a formal request. The computer system was used to record relevant information and to record test results. Test results were sent to respective clients, such as doctors or specialists in nearby clinics or hospitals.