The Care Quality Commission
  • Dentist
  • Dentist

Swakeleys Dental Practice

116 Swakeleys Road, Ickenham, Uxbridge, Middlesex, UB10 8BA (01895) 636427

Provided and run by:
Sterling Dental Surgeries Limited

All Inspections

24 January 2013

During a routine inspection

We met with one dentist, two dental nurses, a hygienist and the receptionist during the inspection visit. We also spoke with four patients who all spoke highly of the services offered to them. One patient told us they were nervous but said the staff reassured them and made them feel less anxious. Another patient said that the practice had been recommended to them by other patients. They said that the treatment they needed and the cost was always explained to them. One patient told us they felt able to ask questions if they had a query and that they could always get an appointment when they needed one.

We found that the dental practice worked in the best interests of the patient, providing them with long appointments so that they had time to ask questions, receive their treatment and not feel rushed.

Systems were in place to obtain patient's views, such as patient satisfaction surveys the results of which were used to make improvements to the service. Furthermore staff carried out regular audits on the service provided, such as checking that all the necessary information was stored in patient's records. This ensured that patients could be confident that the practice monitored and made improvements to the services that were provided.

We saw that staff received ongoing training and support and shared their knowledge with each other. This was so that patients received quality care and treatment that was in line with current guidelines and good practice.