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Inspection report

Date of Inspection: 6 September 2013
Date of Publication: 4 October 2013
Inspection Report published 04 October 2013 PDF

Overview

Inspection carried out on 6 September 2013

During a routine inspection

During our visit to the practice we spoke to people who used the service and spoke to staff. We reviewed records for various elements of the service. We observed good staff interaction with people who used the service and we observed that people were treated in a dignified manner. People told us that they were satisfied with the way the practice was run and the service that was provided. One person told us "The expertise and efficiency of the dentist and staff have been most impressive". People also confirmed they had the consultation procedure, fees and treatments explained to them, and the records that we reviewed confirmed this to be the case. The information that was provided to people included any risks attached to the treatments discussed as well as the benefits. People said the practice was "well kept" and that the dentists and staff were very "patient" with nervous patients.