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Inspection Summary


Overall summary & rating

Good

Updated 14 July 2018

Northampton is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community.

Not everyone using Northampton receives regulated activity; the Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of our inspection, one person was receiving personal care.

At the last inspection in August 2016, the service was rated Good. At this inspection, we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People continued to receive safe care and support. Care records contained risk assessments and risk management plans to protect people from identified risks and helped to keep them safe. They gave information for staff on the identified risk and informed staff on the measures to take to minimise any risks.

The person using the service told us that they felt cared for safely in their own home. Staff understood the need to protect people from harm and knew what action they should take if they had any concerns. Staff understood their role in caring for people with limited or no capacity under the Mental Capacity Act 2005.

Staffing levels ensured that people received the support they required at the times they needed. The recruitment practice protected people from being cared for by staff that were unsuitable to work in their home.

Care plans were personalised to people's individual needs and wishes. Records contained detailed information to assist care workers to provide care and support in an individualised manner that respected a person's individual requirements and promoted treating people with dignity.

People were supported to take their medicines as prescribed. They were supported to maintain good health, and had access to healthcare services when needed.

People received care from staff that were compassionate, friendly and kind. Staff had the skills and knowledge to provide the care and support people needed and were supported by a registered manager who was receptive to ideas and committed to providing a high standard of care.

There were systems in place to monitor the quality of the service provided. Staff and people were confident that issues would be addressed and that any concerns they had would be listened to.

Inspection areas

Safe

Good

Updated 14 July 2018

The service remains good,

Effective

Good

Updated 14 July 2018

The service remains good.

Caring

Good

Updated 14 July 2018

The service remains good.

Responsive

Good

Updated 14 July 2018

The service remains good.

Well-led

Good

Updated 14 July 2018

The service has improved to good