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Inspection report

Date of Inspection: 17 September 2012
Date of Publication: 10 October 2012
Inspection Report published 10 October 2012 PDF | 77.33 KB

Overview

Inspection carried out on 17 September 2012

During a routine inspection

We spoke with three people following their consultation and asked them if their treatment options had been explained to them in a way they understood. They told us treatment options and fees payable (where applicable), had been explained and they had made an informed decision about whether to go ahead with treatment. One person told us the dentist had presented them with two different options for treatment, had explained the differences between each treatment, shown them photographs of their teeth that needed treatment and told them about the costs involved.

People who use the service were asked for their views about the care and treatment they received, which were acted on. The service undertakes regular patient satisfaction surveys. We looked at the outcome of the latest batch of patient satisfaction surveys and saw the results were very positive. Comments included: - “never seen anyone who is not kind, courteous etc here”.

We found the service was compliant with the essential standards of quality and safety that we inspected.