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The Maltings Dental Practice

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Inspection report

Date of Inspection: 5 October 2012
Date of Publication: 30 October 2012
Inspection Report published 30 October 2012 PDF | 80.4 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 October 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that patients received and had an effective system in place to identify, assess and manage risks to the health, safety and welfare of patients who used the service and others.

Reasons for our judgement

We saw that the provider regularly distributed a survey to patients to help capture their experience of using the service and that the results had been carefully analysed. We saw that the responses were overwhelmingly positive.

One patient had said, “Thank you for your patience and meticulous attention to detail during the whole process.” Another had said,” The service at your practice is top notch.”

Records of staff meetings were viewed and were seen to address issues that might affect patient care. Plans in response to those issues had been drawn up and implemented.

We saw records that showed that the provider kept comprehensive records of significant events that had taken place that may have had an effect on the service provided to patients. There was evidence that learning from the incidents took place and where appropriate changes were implemented.

We saw that any complaints that had been received had been dealt with in the correct manner.

Records showed us that regular maintenance had been carried out on equipment used in the practice to clean and sterilise equipment, dispose of hazardous waste and to protect the clinical environment, helping to ensure the safety of patients and others. There were effective systems in place to identify, assess and manage risks to the health, safety and welfare of patients who used the service and others.