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The Maltings Dental Practice

All reports

Inspection report

Date of Inspection: 5 October 2012
Date of Publication: 30 October 2012
Inspection Report published 30 October 2012 PDF | 80.4 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 October 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Patients were cared for by staff that were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

The members of the staff team we spoke with told us that they felt adequately supported to continue their professional development and maintain accreditation to professional bodies. Staff had been recruited only after the appropriate checks had been made to ensure their suitability to work with patients.

The dental nurses employed at the practice had all attained or were in the process of attaining nationally recognised accreditation to assist them in delivering good quality, safe care to patients. They told us that the provider was very pro-active in promoting training and demonstrated an active interest in their professional development. Members of the staff team we spoke with told us and records we saw confirmed that they has received a very wide range of training on subjects aimed at improving and maintaining the standard of care delivered to patients. Staff received appropriate professional development.

Staff told us that they were able to feed back to the provider through group meetings as well as their individual appraisals. We viewed the minutes from the staff meetings and saw that they were thorough and comprehensive and covered a variety of subjects that might affect patient care and safety.

The practice had a whistle blowing policy and staff members we spoke with were aware of it and how to report issues should it become necessary to ensure patient safety.