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The Maltings Dental Practice

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Inspection report

Date of Inspection: 5 October 2012
Date of Publication: 30 October 2012
Inspection Report published 30 October 2012 PDF | 80.4 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 October 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Patients experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We looked at the records of three patients and saw that they contained information concerning the patients care and treatment, their oral health and advice given to the patient by the dentist. The records also contained information on a patient’s medical history and any allergies they may have that might affect the treatment they received.

On each of the patient records we saw that consent to treatment and comprehensive clinical notes had been recorded.

We saw that the surgeries contained a computer screen that was used by the dentist to show patients the x-ray images of their mouths in order they could be assisted to make an informed and supported choice in their treatment plan.

With the consent of the patient we observed treatment being delivered by a dental surgeon. We saw that throughout the procedure the dentist checked that they could feel no pain and the patient was constantly re-assured.

The practice kept drugs and oxygen to be used in the case of a medical emergency that might affect a patient whilst undergoing treatment. We saw that the drugs were appropriate to the needs of the patient. The practice had a defibrillator to be used in the event that a patient should suffer a cardiac arrest. Arrangements were in place to deal with foreseeable emergencies.

We spoke to a dental nurse who told us that patients attend for treatments who are suffering from anxiety at the prospect. She explained to us what steps could be taken to reduce the patients anxiety, including, very occasionally, sedated treatment.

Patient’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan and in a way that was intended to ensure patient’s safety and welfare.