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The Maltings Dental Practice

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Inspection report

Date of Inspection: 5 October 2012
Date of Publication: 30 October 2012
Inspection Report published 30 October 2012 PDF | 80.4 KB

Overview

Inspection carried out on 5 October 2012

During a routine inspection

We used a number of different methods to help us reach a judgement on this service. These including talking with patients using the service, members of the staff team, observation and looking at records.

We spoke with three patients, two dentists, three members of staff and the practice manager. We also looked at records. These included care plans, records of meetings and information about how the service operated. We looked at information from surveys undertaken by the provider to assess the quality of service.

Patients we spoke with said they were fully involved in their care and treatment options, felt it was delivered in a safe way and that the practice was clean and hygienic.

One patient told us, “I have been coming here for a long time and the service I have received is first class.”

Another said, “It’s very good. I’m a private patient and could go elsewhere but this is the best.”

We observed members of staff interacting with patients in courteous, polite and efficient manner.

We saw that the practice had implemented a clear infection control policy and that staff were encouraged to develop their skills and undertake appropriate training to help deliver safe and effective care to patients.

You can see our judgements on the front page of this report.