• Dentist
  • Dentist

Bupa Dental Care Heckmondwike

19 Cemetery Road, Heckmondwike, West Yorkshire, WF16 9QS (01924) 405085

Provided and run by:
Oasis Dental Care Limited

All Inspections

03/07/2023

During a routine inspection

We carried out this announced comprehensive inspection on 3 July 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients' experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people's needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients' care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients' privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients' needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Bupa Dental Care Heckmondwike is part of Bupa a group dental provider.

The practice is in Heckmondwike and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 10 dentists (including 1 foundation dentist), 5 qualified dental nurses, 7 trainee dental nurses, 1 dental hygienist, 1 dental hygienist and therapist, 8 receptionists, 1 practice coordinator and 1 practice manager. The practice has 11 treatment rooms.

During the inspection we spoke with 3 dentists, 1 qualified dental nurse, 1 trainee dental nurse, 2 receptionists, the practice coordinator and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday from 8:30am to 5:30pm

Tuesday to Thursday from 8:30am to 6pm

Friday from 8:30am to 5pm

There were areas where the provider could make improvements. They should:

  • Implement an effective system for recording, investigating and reviewing incidents or significant events with a view to preventing further occurrences and ensuring that improvements are made as a result. In particular, notifying external organisations of specific incidents.

28 November 2012

During a routine inspection

In this report, the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of our inspection. Their name appears because they were still a Registered Manager on our register.

We spent a significant proportion of our time talking with the new practice manager. They explained to us how they gained consent and showed us copies of signed consent forms and treatment plans. Each patient had an electronic care record as well as a paper record. We looked at five patient records and saw they all contained information about the person's medical history and details about treatment given. We saw evidence that treatment had been discussed and consent sought from the individual or their representative

We observed the treatment rooms were clean. A dental nurse showed us the decontamination rooms and talked us through the decontamination procedure.

We spoke with two people who were waiting to see the dentist and they told us they were happy with service they received. One person told us, "It's generally quite good." Both people told us they knew how to complain and we saw the complaints policy displayed in the reception area.