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Inspection report

Date of Inspection: 11 June 2012
Date of Publication: 3 July 2012
Inspection Report published 3 July 2012 PDF | 43.82 KB


Inspection carried out on 11 June 2012

During a routine inspection

People we spoke with during our visit commented they were very happy with the service and they saw their dentist regularly. They told us the care they received was excellent. They confirmed that the dentist always explained what they were doing, what they had found during examination and what the treatment options were. They told us they found staff approachable and that they felt able to ask the dentist questions or make comments about their treatment.

People told us they were very happy with the care and treatment they received. They told us the practice was flexible and would always fit them in if they needed to see a dentist urgently. They said they were confident the treatment they received would always be appropriate.

"I am always asked to complete a questionnaire about my health every time I visit. They explained to me this was to ensure the information they have about me is up to date and relevant".

"If I need treatment he always explains to me what is required and the various options available for alternative treatment. I am always happy with the service they provide".

"The last time I visited I completed a questionnaire about the service they provide. I was very happy with everything and had no complaints or negative comments to make".

"I have been with this practice for a number of years. I have always been happy with the service I received. I get very good oral checks and any treatment required is explained in detail with potential costs".

"I have just moved to this practice recently. I always get in on time and find the staff polite and friendly when I arrive. The dentist always explains any treatment required and the options available to me. Very satisfied".

"On a scale of one to ten I would give my dentist ten. I always feel safe during treatment".