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Inspection report

Date of Inspection: 9 July 2013
Date of Publication: 20 July 2013
Inspection Report published 20 July 2013 PDF | 79.48 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 July 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

The overall responsibility for the service was with the practice manager who reported into an area clinical lead as well as a regional clinical lead. She was supported by a team of three dentists, a dental hygienist, four dental nurses where one was also the practice coordinator and receptionist.

The treatments and services were provided from Monday to Friday across various hours. The practice manager was responsible for the day to day management of the practice and told us that there was at least one dental nurse in place per treatment room.

During the visit, we looked at a selection of staff files, which showed that the dental staff had the relevant qualifications and experience to deliver the services provided. The file contained staff records such as general dental council registration certificates and indemnity insurance certificates.

The practice manager told us they were adequately resourced to meet the needs of the people who use the service and had sufficient staff to cover for any absence.