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Inspection report

Date of Inspection: 9 July 2013
Date of Publication: 20 July 2013
Inspection Report published 20 July 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 July 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

The practice manager told us that all of the procedures for care and treatment were carried out in line with up to date published research and good practice guidelines such as those from the National Institute for Health and Clinical Excellence (NICE). Staff working at the dental practice had the relevant qualifications and experience to deliver the service provided.

The practice manager told us that if a person needed an emergency appointment, they could call on the day as time slots were allocated on a daily basis specifically for emergency appointments.

The provider kept electronic records. During the visit, we looked at five peoples’ medical records, which contained information such as a person’s basic contact details, medical history, X-rays, referral letters and treatment records. The records we looked at were generally complete and up to date and showed that people who use the service received treatment and services in a way that maintained their safety and well being.

We saw that there was equipment in place to deal with medical emergencies, such as a defibrillator (for use during cardiac arrest), oxygen and a drugs and treatment pack, and these were checked and maintained by the staff on a routine basis. The staff training records we looked at showed that the staff had received life support and medical emergency training.

There was a business continuity plan in place, which identified and mitigated any risks arising from emergencies to people using the service.