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Mydentist - Walton Road - West Molesey Also known as mydentist

All reports

Inspection report

Date of Inspection: 21 January 2014
Date of Publication: 14 February 2014
Inspection Report published 14 February 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 January 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We asked staff who they would speak to if they had a safeguarding concern and they said that they would speak to their manager. We saw evidence that staff undertook annual training in safeguarding vulnerable adults and child protection. We looked at the practice policy and saw that it described the different types of abuse that could take place. The policy also contained a flow chart to show staff what they should do in the event they suspected any abuse. The policy referred to Surrey County Council (SCC) as the lead agency for safeguarding in the area. This showed us that the provider ensured that staff would be able to follow locally agreed procedures in the event of an allegation or suspicion of abuse.

We asked what checks had been made on staff’s suitability to work with vulnerable people, including children. We were told that all of the clinical staff had criminal records checks and we were able to confirm this by looking at the records. We also saw evidence that the provider checked that each dentist and nurse was registered with their professional body. This told us the provider had taken the necessary steps which meant they only employed staff suitable to work with vulnerable adults and children.

The patients that we spoke with told us they felt safe at the practice. They said they felt that staff were “Professional and knowledgeable.”