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Mydentist - Walton Road - West Molesey Also known as mydentist

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Inspection report

Date of Inspection: 21 January 2014
Date of Publication: 14 February 2014
Inspection Report published 14 February 2014 PDF

Overview

Inspection carried out on 21 January 2014

During a routine inspection

We carried out an inspection at ADP- West Molesey to look at the care and treatment provided to patients who used the service.

As part of our inspection we spoke with two patients and, with their permission, observed one treatment session. We spoke with one dental practitioner and three staff, which included the registered manager. We also reviewed patient records. In addition, we collected nine survey responses from patients who were attending appointments.

All of the patients we spoke with and the survey responses we received told us that the staff at the practice gained consent before any treatment was given.

We saw that patients were spoken to in a kind and considerate manner. We looked at patient records and saw that patients were asked about their general health when they attended the practice.

We found that staff were trained to identify different forms of abuse against vulnerable adults and children and knew who to contact if they had any concerns. Patients told us that they felt safe at the practice.

We observed that the premises were clean and that staff were seen to wear gloves and masks when they carried out treatments.

The practice had a system in place to log any complaints that they received. All of the patients we spoke with told us that they had never felt the need to complain.