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Inspection report

Date of Inspection: 13 December 2013
Date of Publication: 11 February 2014
Inspection Report published 11 February 2014 PDF

Overview

Inspection carried out on 13 December 2013

During a routine inspection

Patients were given appropriate information and support regarding their care or treatment. Patients we talked with were very complimentary about the staff, the service and the treatment they had received. Patients said "The treatment was consistently good�, �their dentist was very competent� and they "always felt at ease"

We saw that patient's needs were assessed and care and treatment was planned and delivered in line with their individual treatment plan. Patients spoke positively about the practice. One patient said "There were no problems getting an appointment." Another patient said "The reception staff were good and manage to get your appointments sorted out." The atmosphere within the practice was relaxed and friendly and we observed staff were caring and supportive in their approach to patients.

Patients were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

We found that the registered person had effective infection control procedures in place; Policies and procedures covered all areas of infection control from the decontamination process of the dental instruments to the practice environment to staff uniforms and personal protective equipment (PPE).

We found that the service regularly assessed and monitored the quality of the service provided. Patients and their representatives were regularly asked for their views on �How was your visit?� Reception staff encouraged patients to complete the surveys during their visit. Each month the comments were analysed and reviewed. A poster would be placed in the reception area, to inform patients and their representatives of the outcome of the previous months completed surveys.