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Archived: Fox Hollies Dental Practice

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Inspection report

Date of Inspection: 14 March 2012
Date of Publication: 20 April 2012
Inspection Report published 20 April 2012 PDF


Inspection carried out on 14 March 2012

During a routine inspection

The practice is situated on a fairly busy main road in the Acocks Green suburb of Birmingham. The practice does not provide treatment for NHS patients. There are two dentists working at this location.

Our visit was discussed and arranged with the practice a couple of days in advance. This was to ensure that we had time to see and speak to staff working at the practice, as well as people registered with the practice.

As part of our inspection, we spoke with a number of people who were registered with the practice. We also received 14 completed questionnaires. We spoke with the senior dentist and their staff about working at the practice.

People that used the practice told us that they were satisfied with the quality of the treatment they had received. They felt they had been given enough information about treatment options and the relevant fees. The people we spoke with by telephone said:

�We normally talk about any work to be done before it starts.�

�The dentist is very professional and helpful.�

�He gives me options and we talk them through and I make the final decision.�

The people who had completed questionnaires reported:

�I have found both Mr and Mrs H to be excellent, both professional, friendly and reassuring and in combination with the rest of the staff to make my visit pleasant.�

�Very informative. Good healthcare and dental works.�

�Friendly, listen to concerns and opinions.�

�I have been coming to this practice since I was about ten years and I am now nearly forty. I think that speaks for itself.�

�Mr H always leaves the choice to you.�

�See you out of hours if an emergency.�