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UK Smiles Dental Practice Limited - Romford

All reports

Inspection report

Date of Inspection: 9 January 2014
Date of Publication: 7 February 2014
Inspection Report published 07 February 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 January 2014, sent a questionnaire to people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Treatment was planned and delivered in a way that ensured people’s safety and welfare. Treatment plans set out treatment that was to be provided which were signed by each person. Treatment that had been carried out had also been documented. A medical history had been updated at each visit or every six months if people came more often. This meant the service was aware of any health issues that may affect dental treatment and any l medication the person was taking.

There were arrangements in place to deal with foreseeable emergencies. Medication and equipment to be used in the event of an emergency was kept within easy reach of the treatment rooms. This included medication such as adrenaline and oxygen and masks. A record was kept of all the emergency drugs it contained and their expiry dates to ensure they were safe to use. We found all medications were in date when we checked. All staff had received annual training in dealing with medical emergencies which included resuscitation.

At the time of our inspection there were no patients in attendance at the practice so we were unable to speak to people on this occasion. The service’s patient questionnaires asked people to comment on aspects of their treatment. We found these to be positive.