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UK Smiles Dental Practice Limited - Romford

All reports

Inspection report

Date of Inspection: 9 January 2014
Date of Publication: 7 February 2014
Inspection Report published 07 February 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 January 2014, sent a questionnaire to people who use the service and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

People’s privacy, dignity and independence were respected. There were posters and leaflets in the reception and waiting area which gave people information on different treatment options and their costs. People’s treatment plans also included details of proposed treatments and their costs. These were signed by patients. Consent forms were also held on file and signed.

At the time of our inspection there were no patients in attendance at the practice so we were unable to speak to people on this occasion. We reviewed the service’s patient questionnaires which the service had asked people to complete. People were asked about the helpfulness of staff, if they felt the service was welcoming, caring and whether they felt staff listened to them. People were very positive about their experiences of the service. We were told that survey comments were discussed in team meetings. Team meeting records verified this.