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Inspection report

Date of Inspection: 22 May 2013
Date of Publication: 1 June 2013
Inspection Report published 01 June 2013 PDF | 87.77 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and received feedback from people using comment cards. We reviewed information given to us by the provider and talked with other authorities.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People we spoke with told us they felt the staff were knowledgeable, competent and well trained.

We were shown evidence that staff received appropriate professional development through E learning, practice meetings and external providers. The practice manager told us the practice ethos was that all staff should receive appropriate training and development. This meant that people were cared for by competent practitioners.

We saw in personnel records that staff received an annual appraisal where goals were set and any training needs identified. Staff spoken with confirmed there were opportunities for further development. For example, we saw in one person’s personnel records they had been employed as a trainee dental nurse. We saw documentary evidence that demonstrated the support offered to the individual to complete their training.

Staff spoken with told us there was good team work. They said they supported and encouraged one another to develop their knowledge and skills to provide a high quality service for the people who used it. This meant people could be assured they received appropriate standards of clinical care.

Records inspected showed an external company was used to facilitate team training in medical emergencies. We were shown minutes of regular staff meetings which demonstrated an effective medium for cascading training and information to practice staff. We were also shown certificates in staff files that demonstrated staff had attended appropriate training for their role.