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Inspection report

Date of Inspection: 22 May 2013
Date of Publication: 1 June 2013
Inspection Report published 01 June 2013 PDF | 87.77 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and received feedback from people using comment cards. We reviewed information given to us by the provider and talked with other authorities.

Our judgement

People who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

Comments received from people we spoke with indicated they felt safe and their human rights were respected.

All nine staff we spoke with told us they had received training in the safeguarding of vulnerable adults. Only five staff members had received training in the safeguarding of children. They told us safeguarding issues were also discussed at practice meetings. Minutes of practice meetings confirmed this.

All staff were able to describe their role and responsibilities should they become aware of a safeguarding concern. The dentists demonstrated a good understanding about recognising signs of abuse through oral examination.

The practice had a safeguarding and whistle blowing policy that staff were aware of and knew how to access. They had a flowchart showing how to make a safeguarding referral for a child thought to be at risk which included the local numbers to call. The policy was also linked to the local authority and NHS trust policies.

All nine staff and the dentists we spoke with were aware of the Mental Capacity Act 2005 but had not received training in this area. They had some understanding of this legislation which was implemented to protect the rights of people for whom others need to make important decisions on their behalf. They understood the process to identify a suitable representative to provide consent, and protect the individual through "best interest meetings". Staff told us that this training was planned and records seen confirmed it would be delivered at the next staff meeting

All of the dentists and nurses who worked at the practice had enhanced Criminal Record Bureau (CRB) or Disclosure and Barring (DBS) checks for protection of people who used the service.