• Dentist
  • Dentist

Archived: Royal House Dental Centre

51 Station Road, Henley On Thames, Oxfordshire, RG9 1AT (01491) 574502

Provided and run by:
Dr. Edward Hems

All Inspections

17 September 2013

During a routine inspection

We spoke with three dentists, three nurses, a hygienist and the practice manager. We spoke with four patients who told us they were satisfied with the quality of care provided. One person told us, 'I am more than happy with my dentist.' Another said 'They explain everything to me and the costs, I think they are excellent.'

Patients told us they felt the practice treated them with respect and ensured they had sufficient information to make decisions regarding their treatment. Patients received written information regarding their treatment options and the costs involved.

People's medical and dental health needs were accurately documented and updated at each visit. Medical equipment and drugs were monitored to ensure they were in date and ready to use, in case of medical emergencies.

We toured the practice and found it was clean and free of clutter. Staff followed infection control procedures when carrying out treatments. Dental instruments were decontaminated in line with the Department of Health standards.

Staff told us they felt well supported by management. We saw staff were appraised annually and attended regular team meetings. Clinical staff had up to date registration with the General Dental Council and received professional development.

Patients we spoke with were happy with the care provided and no complaints had been raised in 2013. The practice's complaints procedure was clearly displayed and a comments box was available for patients.