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Inspection report

Date of Inspection: 27 March 2012
Date of Publication: 4 May 2012
Inspection Report published 4 May 2012 PDF | 44.29 KB

Overview

Inspection carried out on 27 March 2012

During a routine inspection

Dr Whitehead did not have people in for appointments on the day of our visit so we contacted them by telephone.

One person’s relative told us that their child had a positive experience and was fine after treatment. They said that the child had attended to have a brace fitted and would be returning for re-adjustment.

Another parent told us about their child’s experience at the practice. They said that the child’s teeth “are looking good”, that Doctor Whitehead explains treatment to the child and “speaks to them as a person and not a child”. The parent said they and their child had spoken recently about how “everything about the practice was so nice”. The person referred to how their child found attending appointments a “pleasant experience” and how they felt the reception staff were polite. They said they always arrived on time for appointments and were seen promptly.

We spoke with a young person about their experience. They told us they were pleased how their teeth were becoming “straight”. They referred to Dr Whitehead as “helpful and friendly” and how they were made to feel relaxed. They said the treatments were explained to them, the reception staff were “helpful and friendly” and how they felt the practice “was really clean”.