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Inspection report

Date of Inspection: 19 January 2012
Date of Publication: 13 March 2012
Inspection Report published 13 March 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

Overall the provider was meeting this outcome. People receive a service from trained and competent staff

User experience

We did not speak to people who used the service about this outcome. The registered manager had overall responsibility for appraisal and supervision of staff ensuring people who used the service benefit from trained and competent staff.

Other evidence

Evidence of annual staff appraisals were seen setting out objectives and identifying training needs. Further discussion with staff took place and it was found that there was no evidence of an ongoing formal supervision process in place. But the practice manager said she met with staff often to discuss training needs and general performance. The practice manager said a formal system of supervision was going to be implemented.

We were told that staff were trained in dealing with medical emergencies and saw evidence of staff certificates. On looking round the practice we saw that there was emergency equipment available including oxygen, airways and emergency drugs.

We were told that staff had annual emergency scenario training sessions in an actual surgery using a ‘resus annie’ ( a training mannequin used for teaching cardiopulmonary resuscitation (CPR) ). Staff were individually issued with a certificate.

Certificates were in place for staff who had completed training courses.

The practice manager said all qualified staff attended and complete training in line with PCT (Primary Care Trust) guidance of 50 hours over 3 years to maintain their registration with the General Dental Council.

Quarterly meetings were held and attended by dentists and staff within the practice to discuss legislation, training and other business relating to the everyday running of the practice.

Nurses attend a quarterly meeting to discuss legislation updates for example HTM 01-05 ( Cleanliness and infection Control) ensuring people visiting the practice were in a clean environment safe from the risk of infection.