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Inspection report

Date of Inspection: 19 January 2012
Date of Publication: 13 March 2012
Inspection Report published 13 March 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

Overall the provider was meeting this outcome. People who used the service experienced effective, safe and appropriate care, treatment and support that met their needs and protected their rights.

User experience

We did not speak to people who used the service about this outcome. Staff said that people who were new to the practice had a 15 -20 minute appointment with the dentist to enable them to talk through all the different treatment options and make their own decision about their treatment.

Survey results showed that the practice was comfortable and staff welcoming. People said appointments were available to meet their needs.

Other evidence

The majority of people attending the practice had been referred by their own dentist. Staff said when people made an appointment for the first time basic details would be confirmed at the reception desk then people were taken to a private area to complete their medical history. The information was given to the dentist prior to the appointment time and discussed with the person during the consultation. Patients could ask to speak to a treatment co-ordinator if they wanted further explanation of proposed treatment before making a decision.

We were told that there was a system in place to record all adverse events, accidents and incidents. Staff demonstrated knowledge of the notification process they had to follow to comply with the regulations.