• Dentist
  • Dentist

Wisdom Dental Surgery

11 The Broadway, Gunnersbury Lane, London, W3 8HR (020) 8993 2601

Provided and run by:
Dr. Harwinder Kalsi

All Inspections

17/01/2023

During a routine inspection

We carried out this announced comprehensive inspection on 17 January 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available. Improvements could however be made in regards to having appropriate checks in place for all emergency equipment held at the practice.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Wisdom Dental Surgery is in the London Borough of Hounslow and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 4 dentists, 2 dental nurses, 2 trainee dental nurses, 1 dental hygienist 1 practice manager and 2 receptionists. The practice has 4 treatment rooms.

During the inspection we spoke with the principal dentist, 1 associate dentist, 2 dental nurses, 1 trainee dental nurse and 2 receptionists. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday to Friday 8.30am to 5.30pm

Saturday 8.30am to 2pm

There were areas where the provider could make improvements. They should:

Implement an effective system of checks of medical emergency equipment and medicines taking into account the guidelines issued by the Resuscitation Council (UK) and the General Dental Council.

5 March 2013

During a routine inspection

People told us that their dentist explained their treatment and costs to them prior to any work being done. They told us they were happy with the service they provided. One person told us "I have been coming here since the 1980's and I am happy, although I would like a reminder for my six monthly appointment."

Medical information was reviewed before the start of each treatment to ensure it was up to date and accurate but also to ensure the person did not have any medical problems that would cause problems during treatment. Effective systems to manage the risk of infection were in place. Two people told us the practice is always clean and staff always wear protective clothing before starting treatment.

We found that the service carried out appropriate recruitment checks prior to staff being employed within the service.

Complaint information was available for people to use if they wanted to raise any concerns. Both people we spoke with told us that if they had a complaint they would speak to the dentist.