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Inspection report

Date of Inspection: 6 June 2013
Date of Publication: 10 July 2013
Inspection Report published 10 July 2013 PDF | 79.46 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 June 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were treated by staff who were supported to deliver care and treatment safely and to an appropriate standard

Reasons for our judgement

There was a formal staff induction policy in place and new staff received induction training and supervision. A staff member told us that she had received good induction training. This helped to ensure that staff knew how to carry out their jobs and how to meet the needs of people who used the service.

Staff received appropriate professional development and were able, from time to time, to obtain further relevant qualifications. The staff we spoke with told us that the provider supported them to maintain their continued professional development. They showed us records of their achievements and the various study courses they had attended. This ensured that staff had the qualifications and skills to meet the needs of people who used the service.

Staff told us that they felt supported by the provider. A staff member said that the provider was 'very supportive' and was 'always there to talk to.' Regular discussions took place between all of the staff at staff meetings and more informally during the working day. A staff member said, "It's a good staff team here and everyone supports each other." Staff received annual appraisals and these were reviewed every six months. This meant that staff were supported to provide treatment to people who used the service.