You are here

All reports

Inspection report

Date of Inspection: 6 June 2013
Date of Publication: 10 July 2013
Inspection Report published 10 July 2013 PDF | 79.46 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 June 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were respected and involved in their treatment.

Reasons for our judgement

The provider ensured that people who used the service understood the care and treatment choices available to them. We spoke with four people and they all confirmed that the dentist and staff explained their treatment well. One person said, "The dentist always explains things to you in a way you can understand." Another person said, "If there is anything you are not sure about you only have to ask and they take time to explain to you."

The provider ensured that people were given the opportunity to express their views and were involved in making decisions about their care and treatment. A person told us, "Yes everything is explained to you including options and you are encouraged to make your own decision." Another person said, there are plenty of leaflets around and there is also a folder for new patients." We looked at this folder and it contained all the relevant information about the services provided. We also noted that there was plenty of leaflets containing information for people in waiting areas. The provider also sent out surveys to people who used the service to obtain their views and feedback and comments and suggestions were taken into account.

People who used the service felt that they were given appropriate information and support regarding their care or treatment. We saw where the dentist had recorded that treatment plans had been explained and discussed with each person at each visit (patient records).