12 April 2013
During a routine inspection
Care and treatment was planned and delivered in a way that ensured people's safety and welfare. Staff told us that people were fully involved in their treatment by having their options and the risks of treatment explained to them.
The practice was observed to be clean and in good condition. When we spoke with people using the service some comments included: 'it's very good here, the cleanliness especially.'
We spoke with five members of staff in total. People were positive about the staff's abilities. People described the staff as 'very friendly and professional,' 'very polite' and 'they know what they are doing.' All of the staff told us that they felt supported in their roles.
The provider had an effective system to regularly assess and monitor the quality of service that people received.