You are here

Hillton Dentistry Gillingham

All reports

Inspection report

Date of Inspection: 4 December 2012
Date of Publication: 25 December 2012
Inspection Report published 25 December 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and talked with stakeholders.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

People attending the practice had an initial consultation with the dentist. We saw that the dentist completed the records in discussion with the patients.

We saw records that showed that staff were trained in dealing with medical emergencies. The practice had emergency equipment available including oxygen and emergency drugs. We saw that the emergency equipment was routinely checked and audited for expiry dates. This meant that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

We looked at a sample of patients records (paper copies) and saw that treatment plans, options and risks had been explained and recorded. We saw that records included details of patients' history in relation to their social circumstances, dentistry and a thorough medical history. The medical histories had been updated at each appointment and amendments had been made, where required. People we spoke with told us that they were "always asked about my health, each time I come here."