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Hillton Dentistry Gillingham

All reports

Inspection report

Date of Inspection: 4 December 2012
Date of Publication: 25 December 2012
Inspection Report published 25 December 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and talked with stakeholders.

Our judgement

People's privacy, dignity and independence were respected.

People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who used the practice understood the care and treatment choices available to

them.

We saw a range of patient information leaflets available and given to people using the service. These detailed the services provided (both privately and through the NHS) and the costing of treatments. This meant that people who used the practice were given appropriate information and support regarding their care or treatment.

People told us that they were provided with good information about treatments and the cost of different treatments. They said that staff were good at discussing all their treatment options and they felt they had time to consider treatment options and realistic expectations of the procedures they were having.

We looked at patients' records and saw that the involvement of people who used the service was well established and was based on a person-centred approach. We saw that all consultations took place in private rooms. There were six consultation rooms being used within the premises.

People who used the service said that staff were professional and friendly. They told us they were "very happy" with the service provided.

We saw that patient records were stored securely in locked filing cabinets, within a lockable room, to make sure their personal information remained confidential.