25 February 2014
During a routine inspection
People described the receptionists as 'perfect." People said they were reminded of forthcoming appointments by text message.
People told us they were well informed of the treatment options available to them. One person said the dentist had 'showed them their X-rays" and they "never felt rushed." People told us they were aware of the potential cost of treatments.
People were asked annually to complete a medical history report. This meant the dentist was aware of any health changes which might impact treatment.
Emergency equipment and drugs were available in the event of a medical emergency taking place. All clinical staff were trained in responding to medical emergencies and this was updated annually.
All of the staff team had attended training on safeguarding children and vulnerable adults.
People told us they were confident about the cleanliness of the practice. Regular audits were completed by a dental nurse to monitor infection control within the practice.