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Archived: Dental Practice

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Inspection report

Date of Inspection: 19 April 2013
Date of Publication: 16 May 2013
Inspection Report published 16 May 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 April 2013, talked with people who use the service and talked with staff. We reviewed information sent to us by other authorities.

Our judgement

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others. Some improvements to the current system may be beneficial.

Reasons for our judgement

People we spoke with were happy with the care and treatment they had received. They told us if they were not happy they would complain or go to a different dentist. We had not received any complaints about the practice.

We saw that the registered provider had systems in place to monitor practices to ensure that people received a quality service. We saw that a suggestions box was available in the reception area so that people could comment on the treatment they received. The provider may wish to consider having pen and paper available and close by the suggestion box for the ease of people wishing to comment.

We saw that questionnaires had been completed by people using this dental practice. We looked at recently completed questionnaires which all confirmed people's high satisfaction with the service. We saw a comment where one person suggested: “Early morning appointments would be good but on the whole everything is fine”.

Safety certificates were available for the equipment used for people's care, such as the x-ray machines and autoclave. This meant that the provider had taken action to make sure that equipment used to treat people was tested to make sure that it was safe to use.

We saw that the dentist had completed an audit of the service in September and November 2012 where they identified some concerns with recording the consent of people. We spoke with the dentist about this. They told us they always gained the verbal consent of people for their treatment but that this was not routinely recorded on their file. The provider may wish to consider ways of consistently recording the consent to treatment at each occasion.

We saw the way the service monitored the quality and safety of the service. The dentist told us that they were aware that improvements could be made in this area. The provider may wish to consider introducing a more effective regular quality monitoring system. Any issues would then be identified in a timely way and ensure the continued provision of a quality service.