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Archived: Dental Practice

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Inspection report

Date of Inspection: 19 April 2013
Date of Publication: 16 May 2013
Inspection Report published 16 May 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 April 2013, talked with people who use the service and talked with staff. We reviewed information sent to us by other authorities.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care and treatment.

Reasons for our judgement

We spoke with two people who used the service who told us they were very satisfied with the care and treatment they had received.

At the practice we heard the staff speak with people in a friendly, respectful way. Staff told us should people wish to speak in private with the clinical staff or dentist one of the surgeries would be made available.

In the practice there were information leaflets available to inform people about the care and treatment available. Staff told us they were not available in alternative formats but arrangements would be made if this was needed. The provider may wish to consider having information leaflets in alternative formats (large print etc) to ensure the communication was tailored to meet the individual needs of people.

We spoke with one person at the practice during our inspection. They told us that the dentist had explained the care and treatment choices available and they were given time to consider the options. They told us: “Everything is explained so we know exactly what will happen. Appointments are made to suit us; we have never had any problems or concerns here”.

The dental nurse explained the way they help and support people who may be anxious and nervous. They told us that it was important to give people time to overcome their anxieties and by speaking with people in the correct way helped with reassuring them, putting them at ease.