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Solihull Manor Road Dental Care

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Inspection report

Date of Inspection: 15 August 2012
Date of Publication: 6 September 2012
Inspection Report published 6 September 2012 PDF

Overview

Inspection carried out on 15 August 2012

During a routine inspection

During our visit on 15 August we spoke with the practice manager, one dentist, two dental nurses and the receptionists.

We spoke with seven people who had attended Manor Dental Care. People gave positive feedback about the service they had received. They told us, �In my opinion it�s an excellent dentist, I wouldn�t go anywhere else� and �I have being going to that practice for many years. Everyone there makes you feel welcome and the dentist is very professional.�

People told us that they were able to make an appointment quite easily and did not have to wait very long to see the dentist when they arrived. One person said �The last time I didn�t have to wait at all. If I have had to wait it�s only been for five minutes.�

People we spoke with told us that everything was always explained to them. One person said, �The dentist always takes time to explain exactly what he is going to do.�

People told us that everything in the practice always looked clean and tidy. People confirmed that the dentists and nurses offered them glasses to protect their eyes during treatment. We were told that the dentists wore these themselves and that they always wore disposable gloves.

People we spoke with said that they had never had any reason to complain. But they would speak to the dentist if they were unhappy with anything. One person said �I�ve never felt badly treated and never had to complain.�