30 January 2014
During a routine inspection
The people we spoke with during our inspection said they received very good explanations and advice about their care from the dentists. People said they felt the treatment rooms were very clean. They told us they felt the dental staff team were professional and knowledgeable and they had never needed to complain about the service. One person summarised the overall view saying: "They certainly meet my needs."
During our inspection, we found each person's chronology of treatment had been documented. We found that each person had their medical history and any risk factors specific to them reviewed and recorded. We saw that arrangements were in place to deal with foreseeable emergencies, including the provision of items for use in an emergency.
We found that staff were appropriately qualified and registered and receiving professional development relevant to their roles. We saw the environment was clean and found the service had effective systems in place to reduce the risk and spread of infection.
We found the service had an effective complaints system in place. Comments and complaints people made were responded to appropriately.