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Inspection report

Date of Inspection: 30 July 2012
Date of Publication: 24 August 2012
Inspection Report published 24 August 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The provider was meeting this standard. The provider had an effective system to regularly assess and monitor the quality of service that people receive.

User experience

We spoke with peope using the service but their feedback did not relate to this standard.

Other evidence

The provider took account of complaints and comments to improve the service. Patient feedback questionnaires were collected and reviewed by the manager each month. Feedback was also monitored by the provider's central management team. Based on patient feedback, the practice had begun to operate extended opening hours twice a week.

There were systems in place to monitor the quality of service that people receive. We saw evidence that audits had been carried out on infection control and clinical practice. The manager told us that there was a national clinical lead whose role it was to monitor the quality of the care and treatment provided by the dental surgeons.

Accidents or incidents were logged and monitored by the manager. We saw evidence that any issues were discussed at monthly practice meetings.