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Inspection report

Date of Inspection: 30 July 2012
Date of Publication: 24 August 2012
Inspection Report published 24 August 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The provider was meeting this standard. People's privacy, dignity and independence were respected.

User experience

We spoke with people who use the service and looked at 21 feedback questionnaires that had been completed in June 2012. People told us that the dental surgeons had explained the different treatment options available. One person told us that they had been advised on the most appropriate treatment, but had not been pressurised to commit to it. People felt that staff had listened to their concerns.

Feedback from questionnaires indicated that people were happy with the service provided at Belgravia Dental Care.

Other evidence

We observed staff welcoming people and clinicians speaking to people in a professional and friendly way. All consultations took place in private.

People who use the service were given appropriate information and support regarding their care or treatment and they understood the choices available to them. Information leaflets on different conditions and treatments were available in the waiting area. In addition, there was a patient handbook which included information on the dental team, the complaints procedure and how to give feedback.

Dental surgeons used models , pictures and videos to explain the treatment required, what it involved and the associated costs. Each patient was given a copy of their treatment plan in order to make a decision. Non-emergency procedures were not carried out on the same day.

People's diversity, values and human rights were respected. Some people who use the service were visitors from oversees. Staff told us that most people came with someone who spoke English, but that they had access to a translation service, if required.