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Inspection report

Date of Inspection: 6 December 2012
Date of Publication: 15 January 2013
Inspection Report published 15 January 2013 PDF | 82.2 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 December 2012, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

Patients who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

Patients told us they trusted the dentists and staff and they felt safe and well cared for by the team at the clinic.

There was a written policy and procedure that described the action staff should take in order to keep patients (including children) safe from the risk of abuse, this included phone numbers and contact details should a referral need to be made. There was a copy of the Department of Health’s document “Child protection and the dental team”.

We noted that information relating to safeguarding was readily available to staff and that a flow chart which specified contact numbers for who to contact should they suspect abuse was on display in the staff room.

We looked at records and saw that only the lead person for child protection and one of the dentists had received formal training. We looked at minutes of staff meetings and saw that the two people trained had shared their knowledge and information with all the staff who attended that meeting.

The provider may wish to note that only two out of 14 staff working at the practice had received formal child protection training. This means that some staff may not know how to recognise the signs of abuse and that they must report all cases of concern to the appropriate people.

There were informal arrangements to support people who needed special help to give consent to receiving dental treatment. In the case of children this included liaising with parents or representatives before treatments were given.

Security checks had been completed on staff that helped to ensure that they were trustworthy to work with patients who were vulnerable. These included a police check and personal references.