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Inspection report

Date of Inspection: 6 December 2012
Date of Publication: 15 January 2013
Inspection Report published 15 January 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 December 2012, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

Patients experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Patients said that their medical history was always discussed at every visit. Patients said they felt safe and cared for by the dental team, because the clinical staff had made sure they knew their current health needs well, and that this was taken into account when undergoing dental treatment. Patients told us that the appointment system was efficient, and there was never a long wait for an appointment. Patients said that when they had a dental emergency, the clinic had always fitted them in on the same day.

Patient records showed that a thorough medical history was taken. These were updated at all subsequent visits. Staff told us, and patients using the service confirmed that a medical history was discussed with patients prior to any treatment.

As well as being given an individual treatment plan in which treatment and costs were recorded, patient's notes also recorded that discussion had taken place with the patient about their treatment. For children who may lack capacity to make decisions or choices about their treatment, the practice encouraged a parent or representative to accompany them. Treatment plans were discussed with the patient, and if necessary the patient's parent or representative would be involved in the discussion.

All staff at the practice where trained in emergency life support. This was updated annually. We saw that the provider had ensured that reception staff had protocols in place to summon the emergency services if required.

There were emergency treatment arrangements including emergency medication and access to medical oxygen. Staff had received training in responding to emergencies as verified by their registration with their professional body.

Patients had been supported to promote their good oral health. This also included advice about healthy eating so as to avoid foods that are associated with tooth decay.