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Inspection report

Date of Inspection: 11 March 2013
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF | 77.79 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 March 2013, talked with people who use the service and talked with staff.

Our judgement

Patients were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with two dental nurses who told us they felt supported by the management. We found that each member of staff had a professional development portfolio which contained certificates to verify that staff had completed training courses relevant to their role such as basic life support and infection control. We spoke with the practice manager who told us that training days were organised for staff every six months and all major policies and any changes to them were discussed.

The practice manager and staff told us there were regular staff meetings carried out every month and we saw minutes and agendas from these meetings. We found that additional training information for staff was also incorporated in these meetings.

The practice manager told us appraisals were carried out annually and that this process involved having discussions with the practice manager and one of the dentists to produce their personal development plans for the year ahead. We saw appraisal forms which were quite detailed and allowed any training issues to be identified. This meant that there was an effective process in place to ensure staff were up to date with their training.