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Inspection report

Date of Inspection: 11 March 2013
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF | 77.79 KB

Overview

Inspection carried out on 11 March 2013

During a routine inspection

We spoke with three patients and also looked at a sample of comments received from a survey carried out in 2012 which were very positive. 100 patients surveyed were happy with the quality of care they received. Patients told us staff were helpful and always treated them respectfully. One patient said: "The dentist is very good at explaining what is happening” and another told us: "I have recommended this practice to other people.”

We looked at three patient's records which were available on a computer system. These contained all the relevant clinic information to show a full oral health assessment had been carried out.

We saw the practice had a separate decontamination room and that the relevant guidance for cleaning instruments was followed. We found evidence to demonstrate that staff were supported by means of appraisals, staff meetings and training suitable for their role. We saw evidence that the practice had complaints policies and procedures in place and complaints were dealt with appropriately.