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The Thatched House Dental Practice

All reports

Inspection report

Date of Inspection: 17 July 2013
Date of Publication: 29 August 2013
Inspection Report published 29 August 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 July 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and reviewed information given to us by the provider.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights

Reasons for our judgement

One person we spoke to told us “I’ve been coming here for fifteen years because the dentists give good care.” Another said “sometimes appointments run over but I don’t mind waiting as they’re the best dentists I’ve had.”

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We saw that the practice had records for each patient’s care. These included medical histories, an assessment of care, treatment plan, reviews of treatment and details of any changes to treatment plans. The practice had paper records with some information kept on the computer data base.

The practice operated a flexible appointment system. People we spoke to told us they had never had a problem with making an appointment when they needed emergency treatment. One person we spoke to said they had come to the surgery that day without an appointment as they had a toothache and was waiting to be seen by the dentist.

We saw that medical history forms were completed when people first attend the surgery then updated on each visit.

Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare. The practice had procedures in place to deal with emergencies. We saw there were posters displayed in all treatment rooms with charts showing how to deal with medical emergencies.

The managers told us all staff attended CPR training as part of their induction which was updated annually. We saw training records to confirm this. Staff described how they would deal with an emergency. Staff showed us there was an oxygen cylinder in the office and we saw it was checked daily and recorded and a weekly check of the drugs kept at the practice was also carried out.