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Archived: Heacham Drive Dental Practice

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Inspection report

Date of Inspection: 29 January 2013
Date of Publication: 23 February 2013
Inspection Report published 23 February 2013 PDF | 77.53 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 January 2013, talked with people who use the service and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate continuous professional development (CPD) according to professional guidelines. Staff were supported to obtain further relevant formal and informal training which was part of their required CPD, facilitated through the practice. A record for the dentists and dental nurse detailed the training and courses they had attended as required, evidencing their CPD. All staff within the practice had been registered with the ‘dental channel’ which provides on line training.

We spoke with the dental nurse who told us they found the dentists to be supportive and told us that practice meetings were regularly held which had enabled all staff to share information and talk through any issues.

Staff appraisals were carried out twice a year on all staff within the practice and staff had developed a professional development learning plan. This showed that the practice was proactive in ensuring that staff maintained their knowledge and skills relating to their specific duties at the practice.