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Archived: Heacham Drive Dental Practice

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Inspection report

Date of Inspection: 29 January 2013
Date of Publication: 23 February 2013
Inspection Report published 23 February 2013 PDF | 77.53 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 January 2013, talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People we spoke with told us they were happy with their care and treatment and were fully informed about any treatment that was recommended by the dentist. People told us they were encouraged to ask questions. People in some instances were aware of leaflets that were available in the reception area about a range of treatments.

People we spoke with were aware of the any treatments proposed by the dentist. They told us these had been explained to them. Records we viewed showed people had signed documentation consenting to the proposed treatment and that they understood what it entailed and any potential risks. People at each appointment were required to confirm and update their medical history. Information provided to us by people about their treatment was consistent with the information recorded by the dentist within their records. This showed peoples needs were assessed and treatment was planned and delivered in line with their individual treatment plan.

We saw that emergency medical equipment was easily accessible within the practice and saw evidence that staff had received the required training to use such equipment if required. We spoke with the dental nurse about the use of emergency medical equipment, including drugs; they were knowledgeable about their role and responsibilities. Records we viewed showed emergency equipment was regularly checked as part of the services quality assurance system. This showed that the service had systems and equipment in place to respond to emergencies and promote peoples health and wellbeing.