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Inspection report

Date of Inspection: 19 February 2013
Date of Publication: 12 March 2013
Inspection Report published 12 March 2013 PDF


Inspection carried out on 19 February 2013

During a routine inspection

We spoke with five people who attended the practice on the day of our inspection. They told us that the service they received was, �Very good�. Everyone was satisfied with the treatment they received.

People who received a service commented that the practice was, �Small and friendly�. Everyone told us that their privacy and dignity was maintained at all times. People said that they were supported to feel relaxed while receiving treatment and some very young patients told us that their dentist was, �Very nice�.

People were involved in making decisions about their dental care and treatment options. They told us that they were given clear information that enabled them to make informed choices. We saw detailed records that supported this process.

Staff told us they were well supported in their work. They said they received regular training opportunities and ongoing support in order to carry out their jobs effectively.

We saw that the practice had procedures in place for the management and control of infection. Staff had received training to reduce the risk of cross infection. People who received a service commented that they always found the practice to be, �Very clean�.

People we spoke with were not aware of the formal complaints process but said that they would be confident to speak with staff if they had a worry or concern. Information was readily available to support this process. Staff were knowledgeable of the complaints policy and procedure.