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Inspection report

Date of Inspection: 29 January 2013
Date of Publication: 26 April 2013
Inspection Report published 26 April 2013 PDF | 82.03 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. The practice manager showed us the extensive induction programme for all new staff and told us that all new nurses worked shadow shifts for at least two weeks prior to working on their own and then further shadowing at intervals later to observe new procedures. We saw evidence of training certificates including child protection, complaints handling and equal opportunities.

The trainee nurses receive continual assessment by their peers with appraisals at regular intervals. The trained nurses have regular discussions with the practice manager regarding their training and future development.

Staff were able, from time to time, to obtain further relevant qualifications. The nurses told us that they were well supported and had been able to go on courses which furthered their career and gained them more qualifications. We saw evidence of extended training.

The provider has secured high standards of care by creating an environment where clinical excellence could do well. The practice was a training location for newly qualified dentists who all received individual support and the wealth of audits which we saw maintained the clinical care at a very high standard.

There was a clear organisational structure which was displayed and all the staff were confident of being able of being able to raise concerns without any problem.