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Archived: Family Dental Practice

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Inspection report

Date of Inspection: 30 March 2012
Date of Publication: 21 May 2012
Inspection Report published 21 May 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

Patients were treated with dignity and respect. They were properly consulted regarding all aspects of their dental treatments.

Overall we found that Family Dental Practice was meeting this essential standard.

User experience

My dentist is experienced and professional. He knows his job and is friendly as well. I've got no complaints”.

“This is my third time here, my wife recommended this practice. As soon as I come I'm seen on time and I'm told about charges”.

“I use this service and so does my extended family. I'm very happy with it. I am always very welcomed; they are very helpful and always happy to explain things. I am having dentures fitted. They explain everything and tell me to come back if there is any problem”.

“I rate my dentist as excellent, thank-you”.

Other evidence

The practice premises were located on a ground floor. The reception area was welcoming and provided sufficient seating. We saw that the receptionist greeted patients in a polite and friendly manner, and the telephones were promptly answered. Information regarding treatment costs (for both NHS and private dental care) were prominently displayed and information leaflets were made available.

We found that people received full privacy within the treatment rooms.

The service had appropriate policies for people giving consent, patient confidentiality and data protection, which staff comprehensively discussed during this inspection.

We were told that patients were encouraged to bring in their very young children to look around and play, in order to get used to visiting dentists for treatments in the future.