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Inspection report

Date of Inspection: 11 April 2013
Date of Publication: 1 May 2013
Inspection Report published 1 May 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 April 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

There were effective recruitment and selection processes in place. All staff had a job description and the majority of staff had a signed contract of employment. At the time of our inspection the practice was in the process of recruiting a dentist. We saw evidence of appropriate recruitment processes and short-listing processes for interview. The records of a newly recruited member of staff showed a completed application, evidence of qualifications and appropriate experience, and completion of an interview. The provider may find it useful to note that this person’s records showed they had started work before the submission of references from a previous employer. The practice owner told us they had requested references and were happy to receive the references within the person’s probation period.

Appropriate checks were undertaken before staff began work. All clinical staff had completed a clinical records bureau check. All dentists and dental nurses were registered with the general dental council (GDC).

An induction process was in place for all staff which included reading the practices policies, becoming familiar with local procedures, and shadowing more experienced staff members.