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Inspection report

Date of Inspection: 12 February 2013
Date of Publication: 7 March 2013
Inspection Report published 7 March 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 February 2013, talked with people who use the service and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

The practice was a member of the British Dental Association (BDA). They were required to satisfy the BDA as to their standards of practice in order to retain their membership. Because the practice provided NHS treatment to children they were monitored and regulated by Buckinghamshire NHS Primary Care Trust Primary Care Dental Service. This meant the practice was subject to external verification and monitoring of their professional practice.

We saw three patient satisfaction questionnaires which had been completed. They were all very positive about the standard of treatment and service received. We saw there were questionnaires available in the reception area for people to complete if they chose to. This showed people who used the service, their representatives and staff were asked for their views about their care and treatment.

There was a copy of the practice's complaints policy prominently displayed in the reception seating area. This showed the provider was prepared to take account of complaints and comments to improve the service.

When we spoke to people who used the service they said they would speak to the principal dentist if they had any concerns at all. They told us they had never had cause to make a complaint.

We were told staff meetings took place regularly. These provided an opportunity for all staff to discuss quality, training and practice in order to improve the experience of people using the service.

We were told because of the nature of the premises, disabled access was not possible. The practice web-site made this clear and offered alternative arrangements in other practices locally.

We saw there were a range of risk assessments in place to identify, eliminate or manage risks to staff and people using the practice. There were health and safety policies and procedures in place. We saw records of daily cleaning and sterilising processes which showed the health and safety of people using the service had been protected.